| |
|
|
| |
|
To obtain a new password, simply take the
following steps: |
| |
|
| 1. |
Click the "Forgot Password?"
link at login page. |
| 2. |
Enter
your registered email address, |
| 3. |
The password will be sent to
your email account. |
| 4. |
Click
the "submit" button. |
| |
|
| |
|
| |
|
|
| |
|
|
If you forget your WTExpo.com Member ID,
please provide us with your registered email address and as
much as possible of the other information you gave during
registration, such as company name, contact name, telephone
number, and so on. This will enable us to verify your identity.
You can mail your request to customer
service.
Once your identity is verified, your Member ID will be sent
to your registered email address. |
| |
|
|
| |
|
|
| |
How can I change
my password? |
|
| |
|
|
| |
To change your password, please
take the following steps: |
| |
|
| 1. |
Sign in at My WTExpo at www.WTExpo.com/myWTExpo
with your current member id and password; |
| 2. |
Click "Update My Security"
in "My Profile". |
| 3. |
Input your current password
in "Current Password" and then input and confirm your
new password. |
| 4. |
Submit when done. |
| |
|
|
| |
|
|
| |
Why am I having
problems signing in? |
|
| |
|
|
If you
receive an error message when signing in, please check for
the following possible causes: |
|
1. You
have entered an invalid password.
Make sure that "Caps Lock" is not on, and that you
have not included any blank spaces after your Member ID or
password. Password is case sensitive. |
|
2. Internal
server error.
The error message "Internal server error" generally
indicates a temporary network jam or server reboot.
Please close all browser windows and re-start your computer.
Sometimes an "internal server error" may be caused
by a browser problem on your computer if you use a browser
other than IE and Netscape. |
|
3. Cookie
error.
If a cookie error occurs, you can take the following steps
to solve it: |
| |
1) Internet
Explorer 6.0 Click "Tools/Internet Options"; Click
"Delete Cookies" & "Delete Files";
Click "Security," and set as 'Default" Click
"Privacy," and set as "Medium" |
|
2) Internet
Explorer 5 Click "Tools/Internet Options"; Click
"Security"; Click "Internet Zone"; Select
a security setting other than "High" -or- Click
"Custom Level", scroll to "Cookies," and
then click "Enable" for both cookie options. |
|
3) Internet
Explorer 4.x Click "View", and then "Internet
Options"; Click "Advanced"; Scroll to "Security";
Under "Cookies", click "Always accept cookies." |
|
4) Netscape
Communicator 4.X Click "Edit", and then "Preferences";
Click "Advanced"; Check "Accept All Cookies." |
|
If you
are still unable to solve this problem, please try to find
the directory where your system is installed, e.g. C:\Windows;
then go to sub-directory "Cookies" and "Temporary
Internet Files"; then delete all files named "Cookies". |
|
Please
reset your computer when you have finished. |
|
4. Your
account has been disabled. If you see this message then your
account has been disabled due to inactivity or other cause,
as explained in our service terms. For assistance, please
contact Customer Service. |
| |
5. The
page takes a long time to open.
This might be because of a temporary network jam or server
reboot. We suggest that you try again later. If the problem
persists, please send an email to Customer
Service and include the problem URL. |
|
|
|
| |
|
|
| |
How can I keep
my account secure? |
|
| |
|
|
To keep
your WTExpo.com account secure, please bear in mind the following
points: |
|
1. Choose
a password that is easy for you to remember but difficult
for others to guess. Passwords are case sensitive and can
include numbers and characters (e.g.: 1goOd1lUck1) . |
|
2. Change
your password when necessary. If at any time you become concerned
about the security of your password, you can always change
it online. For more information about how to change your password,
please read " How
can I change my password?" |
|
3. Always
sign out completely. If you use a public or shared computer,
it's important that you always sign out completely at the
end of each session by clicking the "Sign Out" link.
Doing this will remove the possibility that another person
could use the same computer to view the contents of your account.
|
| |
|
|
| |
|
|
| |
What is a cookie
error? |
|
| |
|
|
As with
many websites, your browser must support cookies to enable
you to sign in at WTExpo.com and make use of many of the site
features. |
| |
|
|
A cookie
in the Internet world is a small piece of information stored
by your browser (Internet Explorer, Netscape) that helps websites
to keep a record of users. WTExpo.com uses cookies to allow
members to get to the information they want as quickly as
possible when they use our website, and to relieve you of
the necessity of signing in each time you move to a new section
of the site. |
| |
|
|
| If cookies
are not accepted by your browser setting, this may change
your current signed-in status and cause cookie errors as you
navigate around the site. |
| |
|
|
| |
|
|
| |
|
|
| |
|
|
|
If a cookie error occurs, you can take
the following steps to solve it: |
| |
|
|
1) Internet
Explorer 6.0 Click "Tool/Internet Options"; Click
"Delete Cookies" & "Delete Files";
Click "Security," and set as "Default";
Click "Privacy," and set as "Medium; |
|
2) Internet
Explorer 5 Click "Tool/Internet Options"; Click
"Security"; Click " Internet zone"; Select
a security level other than High. -or- Click "Custom
Level", scroll to "Cookies ", and then click
"Enable" for both cookie options. |
|
3) Internet
Explorer 4.x Click "View", and then "Internet
Options"; Click "Advanced"; Scroll to "Security";
Under "Cookies", click "Always accept cookies." |
|
4) Netscape
Communicator 4.X Click "Edit", and then "Preferences";
Click "Advanced"; Check "Accept All Cookies" |
|
If you
are still unable to solve this problem, please try to find
the directory where your system is installed, e.g. C:\Windows;
then go to sub-directory "Cookies" and "Temporary
Internet Files"; then delete all files named "Cookies". |
|
Please
reset your computer when you have finished. |
| |
|
|
| |
|
|
.jpg)
